Terms & Conditions / FAQ's

She-Beadz Designs
Reproduction of beads & moulding of beads designed by She-Beadz without express written permission is prohibited under Intellectual Design Rights.
She-beads own the Intellectual Design Rights to all Polymer Clay beads where stated ©Designed by She-Beadz.
Legal action will be taken against any company or person who copy’s these beads or takes moulds of these designs.

Content
All beads are handmade so colours and sizes may vary slightly although any differences will be minor.

Dispatch Times
All our polymer clay Fimo beads, charms & pendants are hand made to order on a first come first serve basis and during busy periods orders can take up to 21 days after cleared payment is received to dispatch.
Orders that do not contain polymer clay beads will be dispatched the day after the order is placed.

UK Postage Prices
Postage is calculated by weight. To deturmain your postage cost you can add items to your basket and your postage will be calculated there.

Signed For Post.
Please note that orders sent by Royal Mail First Class Signed For require a signature. If your order is returned to us by Royal Mail due to no one been available at address to sign for parcel and it was not collected within seven days from Royal Mail sorting office, we will refund (less the cost of original postage) via the way payment was originally made.

International Shipping outside the UK
Be aware that you are responsible for shipping costs regardless of whether you actually receive your package. We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United Kingdom. You are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the Customs form. As a customer, it is your responsibility to comply with International, National or local laws regulating importation of products that you may purchase. You will be responsible for the entire package cost if it is seized and we do not get it back.

Prices
Prices are subject to change without notice.

Complaints
Any complaint should in the first instance be made to us. We will log and acknowledge within 3 working days and undertake an investigation. We may need to contact you for further details at this time. We would seek to complete, and report, on our investigation within 12 working days from the acknowledgement being issued. We reserve the right to refuse any order.

Returns
In the unlikely event that your items arrive damaged, please return them to us for a full refund or replacement.
If you simply change your mind please return the item within 14 days in its original condition and you will be given a refund minus postage charges.
Please inform us of the intention to return, stating your request of exchange or refund.

Marketing
On placing an order with She-Beadz your details are added to our Newsletter mailing list, where we will update you on special offers, discounts and new products.  If you do not wish to receive any marketing please contact us or unsubscribe when you receive our newsletter.  Please note that no details are passed on to other companies.

 

The Food Imitation (Safety) Regulations 1989

Please note the following important information in relation to purchases of any items (beads, charms, pendants etc.) resembling sweets, cakes, fruit or other foodstuff. The aforementioned products are sold to you, the customer, on the understanding that they will be made into items of jewellery for resale.

The individual beads must not be resold by you to non-commercial (private) buyers as they do present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.

It is the responsibility of the buyer to ensure the items of jewellery are made to a safe standard and that they comply with section 4 of the Food Imitations (Safety) Regulations 1989. The beads are not edible and they are not suitable for children under the age of 14 years due to choking hazard.

You as the buyer use materials from She-Beadz entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products
available through she-Beadz meet your specific requirements (and where appropriate, tested for specific uses), and any item you make with the products are safe and secure.

 

FAQ:
Q: How long till my item is shipped?

A: As all items are handmade to order we give a dispatch time of 5 -10 working days of cleared payment however we do endeavour to have orders out within 3 days of cleared payment and will keep you informed if there are likely to be any delays. Please allow 2-3 days from dispatch for your item to arrive and longer during the festive period and bank holidays.

Q: Do you ship to international destinations?

A: We will ship to most international destinations please contact us before placing an order for shipping costs.

Q: Do you take Credit Card Payment?

A: We do not as of yet take direct credit card payment however you can pay through PayPal with a credit card without having to register with them.

Q: I’m not happy with my item can i return it?

A: Even though we take precautions to ensure our items do not arrive damaged sometimes it unfortunately does happen in this case please email us and let us know that you are returning the item for exchange.